Terms of sale

Terms of sale



The things you should read before ordering...


These conditions govern the sales of the products on the website. These conditions apply to the exclusion of all other conditions, including those in force for store sales.

The seller of goods is SA Zaabär Belgium, Chaussée de Charleroi 125 at 1060 Brussels. Tax number: BE0888441410.

SA Zaabär Belgium carries out its business operations in the area of retail sale to consumers entities on the following websites:

SA Zaabär Belgium sells chocolate products and others, including online, in Belgian and worldwide. Taking into account the specifications of chocolate products, SA Zaabär Belgium shall have the right not to accept an order for completion outside Belgium, where it is apparent from the circumstances that due to a significant distance to the shipping address it is highly possible that the goods will become damaged or go bad.

You can contact us by email at or by phone on +32 (0)2 533 95 80, Monday to Friday between 10am and 6pm (working days only).

The prices of the products are in EUR and include VAT. The prices do not include any delivery charges. Our delivery charges can be found here. The prices specified therein constitute an integral part hereof.

The products listed on our website do not constitute an offer within the meaning of the provisions of the Civil Code. A sales contract shall be considered concluded upon the confirmation by the seller of the acceptance of a given order for completion or the submission of a given order, of which the client shall be informed by email. From that point, the seller shall be obliged to complete the order in accordance with the terms of the contract, and the client to pay the price and collect the ordered product.

SA Zaabär Belgium reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at time of the registration of the order, subject to availability. The products remain the property of SA Zaabär Belgium until full payment of the price.



Submission of orders


A person submitting an order simultaneously declares that he or she has full capacity to enter into legal transactions in accordance with the provisions of the Civil Code. The submission of an order shall be tantamount to accepting the provisions hereof.

The goods shall be sold against orders submitted online. Orders can be made 7 days a week, 24 hours a day, through our website We may also accept an order made by phone or email.

Discount codes cannot be used in conjunction with any other promotions, unless the rules of a given promotion state otherwise.

To order a given product, the client shall add it to his or her basket by clicking “add to basket” available on the product page. The product’s basket contains additional options that are available upon clicking “select additional items”. The selection of additional items is accepted by clicking “add to basket”. An additional item is displayed in the basket as a separate item.

The basket shall be accepted by clicking “submit the order”, as a result of which the client shall be redirected to provide the billing and shipping addresses. Next, the delivery option shall be selected. To continue, the date of dispatch and the payment method can be selected. Before the submission of an order, the client shall be requested to check whether the order has been filled in correctly, and in particular, his or her contact details, and to accept these terms of sale and the privacy policy.

At the end, the client shall submit the order (purchase offer) by clicking “submit the order”.



Completion of orders


The submission of an order is not tantamount to accepting it for completion. We shall have the right to refuse to complete the order, for example, if a given product is unavailable or if a given order cannot be completed by the deadline specified by the client.

For any orders paid for, we shall be obliged to return the amount paid within 14 days from notifying the client thereof.

The aforementioned provisions do not apply to any orders accepted for completion, namely any orders for which sales contracts have been concluded. We shall reserve the right not to complete an order with regard to which the client has provided incomplete or incorrect data.

SA Zaabär Belgium does not bear any responsibility for sharing third party data by the client. The client will bear the burden of any claims resulting from the sharing of third party data with us.

The client may resign from the order before it is accepted for completion. We shall allow for the order accepted for completion to be cancelled only if such an order has not yet been dispatched and is at the stage of completion that enables its cancellation.

The online service is intended for customers ordering up to 25 similar items. If you wish to order more than 25 similar products then you need to contact us directly first.

We only sell the Zaabär chocolate products to individuals as B2C service. If you wish to buy Zaabär products for reselling them, you must contact Foodbrain International who will deal with your order.

The standard order preparation time is between 12 and 36 hours from the full payment. As requested by the client the prepared order is dispatched by us by DPD. Information about the order and the stage of its completion can be obtained by email or phone from us or, if the client has registered with us, its past orders shall be available on upon logging in.

Each order shall be evidenced by a VAT invoice sent by email to the person submitting an order. The submission of an order is tantamount to providing consent to the receipt of a VAT invoice in an electronic form. The invoice is sent after the order has been completed.

We shall endeavour, to the extent possible, to meet any requests made by the client in the comments section; however, such requests cannot be treated as services guaranteed by us and they do not affect the completion of the base order submitted by the client.

Colours shown on photos may in reality deviate from printouts or displays on a computer screen. Please make absolutely sure that each element of the product meets your expectations before ordering. Information about products can be obtained by phone +32 (0)2 533 95 80 or by email (

After completing the purchase order, the seller must ship the order in accordance with the buyer’s choice.



Time of achievement and delivery


The delivery time of the prepared order depends on the selected method and place of delivery. The delivery time is, to a limited degree, guaranteed by the selected service provider, namely by DPD (their regulations are available on the DPD website).

Detailed information regarding the order delivery dates is available here. Orders are dispatched on working days from Monday to Friday by DPD. Order delivery hours are governed by the internal regulations of DPD and our store. The courier company always makes two delivery attempts and if the recipient is not at home, an arrival note shall be left for him or her with a request to contact the courier. Any orders sent to business addresses may be delivered to a reception desk or secretary’s office. This is not a personal service. Orders to hospitals, hotels, large companies, banks, public administration offices are delivered to the reception desk or secretary’s office.



Terms of payment


Any discount coupons may only be used for products and cannot be aggregated with other promotions (unless the terms of a given promotion state otherwise).

Payments can be made thru the Mollie gateway using the major credit and debit cards: Visa, Vpay, Mastercard, Maestro, Bancontact and American Express. We also accept payments thru ING Home pay, Belfius Direct Mobile and CBC/KBC Mobile.

We also accept payments by Paypal.

The clients can also pay by bank transfer via SEPA. In that case, the order will only be validated once the money has been credited into our bank account which can take up to 10 working days.

We also accept payments in store. The client will need to pay with a physical card or by cash at the store. In store, we also accept payments made with Sodexo, Edenred and Monizze cards.



Dispatching of orders


For all orders the shipping costs must be added, which are listed here.

We reserve the right to change the shipping costs and to cancel or modify a promotional offer. These changes do not apply to orders already accepted.



Guarantee of freshness


Any praline or chocolate product is made according to a traditional recipe and contains no harmful substances or substances not authorised for consumption that could extend its use-by-date. Freshness is always checked by our company before any products are dispatched.

Due to the fact that high temperature and humidity have an adverse impact on natural chocolate products, special attention must be paid to the method for storing chocolate products.

Considering the most frequent environmental conditions and our knowledge and experience, the use-by-dates for individual products are as follows:

- Handmade chocolates: a minimum of 6 weeks
- Zaabär chocolates: a minimum of 3 months



Returns and complaints


In accordance with the regulations and in particular the Law of 06/04/2010 on Market Practices and Consumer Protection, the buyer who is a consumer may terminate the contract without giving reasons, making a written declaration. The consumer must send us back or return the goods, without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is considered respected if you return the products before the expiration of the period of fourteen days.

With the exception of the cases described in the law of March 17, 2014, the rights of the consumer Art L121-21-8.

The consumer does not have the right to terminate a contract concluded in the following cases:

- If the contract concerns products made especially for the consumer, according to his request and meeting his needs.
- If the contract concerns food products that can quickly wither away.
- If the products have been opened after delivery.

For such a withdrawal to be effective, the statement should be sent to our address before the aforementioned deadline.

If the contract is withdrawn from, it shall be considered invalid, and the parties thereto shall be obliged to return any benefits they have obtained in their unaltered state, unless their alteration was necessary in the ordinary course of dealings. The client shall send the goods back at his or her own cost.

The products shall be returned immediately, however, no later than within 14 days from the sending of the statement. If the client sends the withdrawal statement together with the goods, the time limit shall be 10 days from receipt thereof. The returned goods cannot be worn and torn more than it has been necessary for the client to open their packaging in order to check whether they have met the requirements specified in the order and his or her expectations.

The amount paid shall be returned immediately, however, no later than within 14 days from receipt by us of the withdrawal statement. A failure to return the goods shall allow us to keep the amount paid until they have been returned. The amount paid shall be returned to a bank account specified in the withdrawal statement or by the refund against the card billed during the ordering process.

The products that may not be returned include:

- Any products that have properties specified by the consumer in the submitted order or that are strictly related to such a consumer
- Any products that may not be returned due to their nature or that go bad very quickly.

We shall not accept any deliveries or returns of goods, which are to be paid on delivery.

SA Zaabär Belgium shall be liable for the ordered product up to the amount of its price.

Products made of chocolate are fragile by nature and despite numerous protection measures applied, including external packaging and delivery boxes, they may crumble or break, bearing in mind their delivery method (priority package, courier delivery), which certainly does not impair their taste values or the value of the product itself, but may visually not be to the taste of the client. Please take such a possibility into account before submitting an order.

Pursuant to the Act on Specific Terms and Conditions of Consumer Sale and Amendments to the Civil Code of 22 July 2002 and to the Regulation of the Minister of Economy, Labour and Social Policy of 30 January 2003 on the time limits for notifying sellers of non-conformity of the food products with sales contracts, the client shall lose the right related to non-conformity of a food product with a contract, if upon the discovery of such a non-conformity, it fails to notify us thereof immediately, however, no later than within 3 days from receipt of the goods delivered to the client's place of residence.

Complaints shall be made in writing to the following address: SA Zaabär Belgium, Chaussée de Charleroi 125, 1060 Brussels, Belgium. Complaints are dealed within 14 days from their receipt. Where justified, the goods shall be replaced by goods of full value, and if that is impossible, the amount paid shall be returned.

Where the order is returned to us because of an incorrect or incomplete delivery address, a refusal to accept the delivery by the recipient or a failure to collect the package within a specified time limit, the client shall cover the costs of re-delivery and the costs of return of the order. Any products that are not collected or any returns that are unpaid shall be disposed of within 7 days from their return to the warehouses of the courier or at our store.

The client is entitled to use extrajudicial methods of investigating complaints and settling claims. If the client wishes an amicable settlement of a dispute related to Internet purchases, they can file their complaint e.g. via EU Internet ODR platform.



Personal data


In accordance with the Personal Data Protection Act of 08/12/1992 (Belgian law), the personal data of our customers shall be stored in the database of SA Zaabär Belgium with its registered office at Chaussée de Charleroi 125, 1060 Brussels, Belgium. Customers personal data shall be collected exclusively for marketing and reference purposes and for completing orders by SA Zaabär Belgium. It shall be processed for the purposes of carrying out the statutory business activities and organizing promotional and advertising campaigns by the company. It shall also be protected as stipulated by the Personal Data Protection Act.

Each Customer shall have the right to access his or her personal data, to correct it and to request that it no longer be processed. Each Customer shall also have the right to object, of which our registered office shall be notified in writing. Third party (order recipients') data shared by the customer are used exclusively in order to complete the order placed by the customer. SA Zaabär Belgium shall not be liable for any damage inflicted upon any third parties by the customer as a result of making available by the customer to any third parties of any passwords, access details to his or her email account, logins, links for tracking orders and any other non-public data provided for the purpose of completing an order or where a third party acquired such data unlawfully (theft of personal data, hacking of IT systems, hacking of email accounts). Simultaneously, SA Zaabär Belgium undertakes to store and protect personal data diligently and not to make it available to any third parties without the customer’s consent.



Final provisions


We shall have the right to amend the provisions hereof. Such amendments shall not apply to any orders accepted for completion.

For matters not regulated hereby, the provisions of the Belgian Civil Code shall apply.

These terms apply from 1st of July 2019.




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